Christmas
Catalog
Return Policy
If you purchased the item
Your Satisfaction Guaranteed
Customer satisfaction is our number one priority. Once you've received and carefully examined your order, if you are not satisfied for any reason, we'll be happy to help you with your return.
Your complete satisfaction is our goal! If you are not happy with
your purchase for any reason, simply email us with your intent to return
the merchandise and follow the below instructions. We would like to make
this process as easy as possible. Questions about our refund policies or
procedures? Contact us at
returns@altmerchandizing.com or you may send snail mail to us
at
PO Box 1221
Greeneville, TN 37744
Return all original packaging, undamaged merchandise, all components, e-mail confirmation receipt (we send this to you as your RG), PayPal ID, customer name and all instructions must accompany merchandise, in a postage paid box.
If you received our product as a Gift:
altMerch
Gift's Return Policies
altMerch will replace a defective or
damaged
item. Follow the procedures below for replacement.
Refunds can only be issued to the
party who PURCHASED the item will be issued upon our receipt of an
E-Mail request and returned merchandise:
We will provide a replacement for any defective or damaged
item. Once you receive the item you have
30 days to inspect and return the item, we will only process a
return that we receive within
30 days
from the original delivery date. The date delivered in the UPS tracking
system will be used to establish the 30 day period.
The return request is made by E-Mail to
returns@altmerchandizing.com request and
returning the item to us.
Approved returns will be issued upon our receipt of returned
merchandise. Please be aware we
DO NOT
refund any shipping costs NOR any postage you may pay. All
merchandise that is returned must be POSTAGE PAID.
All original packaging, and undamaged parts, all components, e-mail
confirmation receipt (we send this to you as your RGA), PayPal ID of the
purchaser, customer name and all instructions must accompany
merchandise, in a postage paid box.
Replacements will not be issued for returns received that are not in
accordance with the above, the package must be postage paid.
altMerchandizing reserves the right to refuse a refund or
replacement.
Using Our Shopping Cart
When you add an item to the cart you will be taken to a view of your cart contents on PayPal's SECURE Server.
On this page you can change the quantity if you wish to order more than one of the same item. Just change the number and click "Update Cart".
DO NOT click on "Proceed to Checkout" until you have added all of your purchases to the cart.
What Our Customers Say:
“Great transaction. Thanks.”
MLW, Corning, CA
“Super fast shipping! He will love it, even if mom did get the wrong color. Thanx”
JP, Dubuque, IA
“Great communication. A pleasure to do business with.”
DB, Mooresville, NC
"Prompt delivery. Great merchandise. Great seller. Will do business again.”
PC, Healdton, OK
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